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Shipping & Returns

Return & Exchange Policy for Alexandra Santosa

You can return or exchange Alexandra Santosa pieces within 7 working days of receiving your items, as long as they are in their original condition with the label tag still attached and packaging intact, meaning they haven't been worn, altered, or washed.

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Exchange Policy:

  • Please kindly note that we only accept returns and exchanges if the size doesn't fit or if the product is defective.

  • For defective products, please include an unboxing video as proof, as we cannot accept any claims of damaged or missing items without it.

  • Non-exchanged & returned items include:
    - Pre-order items
    - Final sale items 

Alterations Policy for Alexandra Santosa

We offer free alterations services, please contact us via:

Shipping costs for returns/ exchange/ alterations

  • The sender will bear the cost of shipping for returns/exchange/alterations. to ensure the goods is well received at our side.

  • Please ensure that the goods are well packaged and safely received on our end.​​Thank you for your cooperation.

  • Please note that if there are defects due to our error, customers will not be responsible for the full shipping fee. However, if you wish to change the size, model, color, or make alterations to the item, you will be charged the full delivery fee.

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Thank you for your cooperation.

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