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FAQ

  • What if my item arrives damaged or missing?
    If your item arrives damaged or is missing, please provide an unboxing video as proof and contact us immediately so we can resolve the issue.
  • How long will it take to process my return or exchange?
    Once we receive your returned item and verify its condition, we will process your return or exchange as quickly as possible. Please allow a few days for processing.
  • Still have a question
    If you have any further inquiries or need any assistance, kindly send us an email at enquiry@alexandrasantosa.com or DM us on our instagram @alexandra_santosa or text us through Whatsapp +62 819-1227-1194.
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