FAQ

If your item arrives damaged or is missing, please provide an unboxing video as proof and contact us immediately so we can resolve the issue.

Once we receive your returned item and verify its condition, we will process your return or exchange as quickly as possible. Please allow a few days for processing.

If you have any further inquiries or need any assistance, kindly send us an email at enquiry@alexandrasantosa.com or DM us on our instagram @alexandra_santosa or text us through Whatsapp +62 819-1227-1194.